frequently asked questions

For Indian customers, the usual dispatch period is 2 working days from the date of receipt of the order. The shipment time thereafter may vary depending upon the exact location of the customer.

All payments and transactions made on pingooz.com are totally secured and 100% risk free.

Yes, we can consider discount on orders with bulk quantities. We advise you to contact us via email and we shall generate a unique coupon (valid for single transaction). You may then make use of the Coupon to avail the bulk order discount.

Currently we have no retail outlets. All our sales are made through our online store and via direct shipping upon receipt of valid Purchase Orders.

Items once sold are not returnable. However, we do have a replacement policy wherein the customers can request for a replacement if they find any manufacturing defects or wish to have a changed color/ size. For such instances, the customers are requested to get in touch with us within 48 hours from the time of receipt of the delivery.

Yes, we do offer Gift Wrapping of products prior to delivery. Kindly include the request for gift wrapping under the Special Notes section at the time of placing the order.